Spotify Can Log In Site Not App

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'Though I sure my device has connected to WiFi, I get a message that saying I'm in offline mode on Spotify. Any advice?'


@that1weirdkid I was really worried since #facebookdisabledme that I'd lost 8+ years of Spotify, but luckily I can still access my library through the app on my phone. I just can't log into the Spotify site on my computer. Really worried what will happen if I need to log back in at any point.

Normally, all Spotify users can play music from Spotify once they have connected to WiFi, however some subscribers complain that they receive a message indicating no internet connection from Spotify when they successfully connect to WiFi. If you are also annoyed with that problem, you can totally try below solutions to fix it.

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Part 1. How to Solve Spotify Says Offline Issue

Solution 1. Re-login to Spotify

Though you don't know why Spotify saying offline happens, you can try to re-login to Spotify at first.


#1. On Desktop:

Click in the top-right corner or the screen and select 'Log Out', then enter your ID and password to back in again.


#2. On Web Player:

Click on your profile at the bottom of the left side menu and select 'LOG OUT', then back in by entering your ID and password.


#3. On Mobile and Tablet:

Tap Home > Your Library > Settings and scroll to the bottom, then tap 'Log out' and back in.


Solution 2. Check the Network and Firewall

If you can't solve your problem after trying solution 1, then you can try to check the network and firewall as your firewall - the software might wrongly thinks that Spotify likely pose a threat to your computer. Therefore, try the below solution.


On Windows:

Step 1: First click on Change Settings.

Step 2: Then tick the box next to Spotify.

Step 3: At last, click on OK.


On Mac:

Step 1: Click on Firewall option to open it.

Step 2: Click on lock icon in the bottom-left corner of the screen. You might be asked to enter your administrator username and password.

Step 3: Click on Advanced to bring up a firewall security dialog box and click on + icon below Block All Incoming Connections.

Step 4: Select Spotify from the Browse dialog box and click on Add.


Solution 3. Check if VPN is Correctly Connected

As Spotify might be not available for your country or region, so that you need to access to Spotify with VPN. If so, you should check if VPN is correctly connected. To do that, you can try to see if you can browse through some limited webpages that can't be access to without VPN connection. If the VPN is incorrectly connected, then you are supposed to see what happen to your VPN.


Solution 4. Make Sure You've Turned Off Offline Mode

When you turn on Offline mode, you can have access to tracks that you mark as available in Offline mode, but it might result in Spotify saying no internet connection when you connect to WiFi, so if you have turned on Offline mode on Spotify, then you should follow below guides to turn off Offline mode.


#1. On iPhone:

Tap Settings button, then swipe the Offline Mode switch to Off position in the Settings screen.


#2. On Android:

Go to More > Settings, then disable the Offline Mode in the Settings screen.


Solution 5. Reinstall Spotify

Reinstalling might be helpful for fixing many common issues you are experiencing. So for those who have a problem that Spotify says in offline, you can try to reinstall Spotify on your computer or portable devices.


On Mac:

Step 1: Click on Spotify in the menu bar and then Quit Spotify.

Step 2: Open Finder and then click on Go > Library in the menu bar.

Step 3: Open Caches and then delete the com.spotify.Client folder and click on the back arrow.

Step 4: Open Application Support and delete the Spotify folder. After that, download and install Spotify.


On Windows:

Step 1: Close Spotify and go to the Control Panel.

Step 2: Click on Programs and Features and select Spotify in the list.

Step 3: Then click on uninstall and follow the instructions on the screen.

Step 4: Download and install Spotify.


On iPhone:

Step 1: On the home screen, tap and hold Spotify app icon until it shakes.

Step 2: Tap the X symbol on the icon to uninstall Spotify.

Step 3 Open the App Store, then search for and install the Spotify Music app.


If Spotify keeps saying 'Offline' even when you are connected to WiFi, you can try the above five solutions to solve your problem.


However, the best solution is to download music from Spotify so that you can enjoy Spotify tracks whether you have an internet connection or not. The following part will show you how to download Spotify songs for offline playback without using Premium.


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Part 2. How to Listen to Spotify Offline without Premium

Even if you are Spotify Free subscribers, you can download Spotify for offline playback, but you need to download TuneFab Spotify Music Converter on your computer. It is an efficient Spotify DRM removal which enables you to download Spotify tracks without payment and convert them to common formats such as MP3, M4A, WAV and FLAC.


Step 1. Download and Install TuneFab Spotify Music Converter

Download TuneFab Spotify Music Converter by clicking on either of below download buttons, then install it on your computer.

Step 2. Drag Songs from Spotify

Click on 'Add Files', then drag tracks from Spotify or copy and paste relevant links to the search bar to add Spotify tracks to the program.


Step 3. Click 'Add' to Add Songs

Click at 'Add' button to add selected Spotify tracks to the conversion list.


Step 4. Start Converting

Then click on 'Convert' button on the menu bar to start downloading Spotify songs to PC. After you download all songs from Spotify, you can listen to the music on any device online or offline.


When you find Spotify says no internet connection, then try the above five solutions to fix your problem. If you have another efficient method, welcome to share it with us. To avoid that happen, you had better download Spotify with TuneFab Spotify Music Converter so that you can play Spotify anytime and anywhere.


Spotify is one of the largest music streaming services around the world with more than 140 million users. Although Spotify is equipped with lots of amazing features, it is unavoidable that you may encounter more or less Spotify problems. In this article, I would like to list some of those issues that may occur more frequently than others and show you the way to fix them.



1. Spotify Cannot Start

This problem will appear when you try to launch your Spotify after installing but just find it is crashed. It seems that this issue has troubled users for times, therefore, I will provide you with the solution below:


(1) After downloading the Spotify Installer, save it to your computer.

(2) Start the installer then select Properties.

(3) Choose 'Compatibility', check the box of 'Run this program in compatibility mode for:' and select 'Windows XP (Service Pack 3)'.

(4) Click Apply.


2. Spotify Failure to Stream

You have already collected or bought songs with a premium account but it appears a box of 'Can't play the current track' or 'You're offline' while you are totally online. In many cases, these Spotify streaming errors are resulting from your home network or your device. Follow the steps to fix this problem:


(1) Open the Airplane mode of your device and then turn it off.

(2) Reopen the device you use to stream Spotify.

(3) Reinsert the wireless router.

(4) Unplug the modem from your Internet for 30 to 60 seconds.

(5) Put the router to a higher place to secure the WiFi router not covered by other items.


3. Spotify Stuttering

You may come across with the problem that you can listen to Spotify music but it is intermittent, which makes you crazy.


For Windows and Mac, you need to open Spotify Settings and choose 'Edit > Preference > Enable hardware acceleration'. If it fails, uninstall Spotify and install this program again. For iPhone or Android, try logging out and back in at first. If it fails, restart the device and try again. Or you need to delete the app and reinstall.


4. Spotify Cannot Connect

There probably exists that you are able to use other apps and visit websites but just cannot connect to Spotify. The solution is as below.


(1) Make sure you can connect to cellular data when disconnecting to WiFi, which narrows the problem.

(2) Force close the Spotify and restart it.

(3) If step (2) fails, restart your device.

(4) Log out the Spotify account and log in again, or you can uninstall it and reinstall directly.


5. Delete Spotify Playlists Accidentally

Very often you may carelessly delete a Spotify playlist. Well, you can use the Spotify website to recover it.


Login the Spotify account and then click on 'Recover playlists > Restore'. There will not appear one playlist you deleted right now but in the future. Next time you enter this page, click 'Restore' to recover it to your account.


6. Spotify No Sound

When you open Spotify and want to play music now and then, but just find that there is no sound coming out. Check out the following method to the solution.


(1) Check the volume of the Spotify on your device to make sure it is not muted.

(2) On Mac, you need to press the 'Option' and click on the 'Speaker' so as to connect the right output device.

(3) On iPhone or Android, ensure your system volume is up without connecting Bluetooth headphones. In addition, clear your headphone jack with compressed air to unclog them.


7. Remove Spotify Offline Devices

You may extract music from Spotify with a Premium account and keep music offline by downloading to your devices. However, there are three devices limited for you to keep Spotify music. So, how to remove an unused Spotify offline devices to clear a new space?


Enter your Spotify account page and click Remove to remove device out of the list. while for the offline device, you can only keep 3,333 songs or you may not be able to listen to music.


8. Cannot Add Local Files to A Playlist

You desire to add your own music in the Spotify playlists thus you can listen to it everywhere, follow the guide mentioned below and you can fix this trouble.


(1) Enter 'Edit (Windows) or Spotify (Mac) > Preferences > Local Files'.

(2) Search your iTunes files or your Music Library, or directly to the destination of your saved music.

(3) Add local files to your Spotify playlists.


9. Cannot Download Spotify Music for Offline Playback

You can download Spotify songs for offline playback but it just cannot under some circumstances.

First, you must be aware that there is a limitation of 3,333 songs for synchronization to each device, and for you exceeding the limits, you aren't able to download any more songs unless you delete some songs.

Second, open the 'Available Offline' switch will slowly delete its content, however, for fast solving this problem, you should delete the cache.


10. Cannot Add More Tracks to Your Music

There is a limitation on storing songs on Your Music so that you cannot add as many songs as you want. Some of you may be angry about that, but I want you to cool down and look for the following solution.


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You are able to create a new playlist named 'Library' and add music you like there. After the 10,000 song limitation, you can create 'Library 2', 'Library 3' and so on. Add all of these libraries into File > New Playlist Folder, and you can see all the music within it.


In a word, there are 10 common Spotify problems and each of them has the method to fix. However, in order to avoid some unexpected issues, here I would like to recommend you to back up your Spotify Music with TuneFab Spotify Music Converter. If you want to listen to Spotify music at any time and everywhere or in case of the out of service for Spotify or unconnected to the Internet, TuneFab Spotify Music Converter is the best choice for you to listen to music easily.

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